IT Technician

Dansoman, Accra, GhanaFull Time
Company: Alpha Beta Education Centres
Job description

A Cambridge International school located in Dansoman, Accra is currently seeking to employ a qualified and enthusiastic IT Technician to join our team. 

As a member of our team, you will have the opportunity to work in dynamic teaching and non-teaching professionals  from diverse background.

We welcome applications from experienced IT Technicians who are passionate about teaching and eager to make a positive impact on in our world today. We offer competitive salaries, professional development opportunities, and a supportive and inclusive work environment.

Position Summary:

As the IT Technician for the school, you will play a crucial role in maintaining and supporting the technology infrastructure necessary for the smooth operation of the educational institution. Your responsibilities will encompass a wide range of tasks, from providing technical assistance to staff and students to managing the school's network and hardware. This role requires a combination of technical expertise, strong problem-solving skills, and effective communication to ensure the efficient functioning of technology within the school environment.

Key Responsibilities:

Technical Support:

  1. Provide frontline technical support to school staff and students, both in person and remotely, for all technology-related issues, including hardware, software, and network problems.
  2. Troubleshoot and resolve technical problems promptly and effectively, ensuring minimal disruption to teaching and learning activities.
  3. Assist with the setup and maintenance of computers, tablets, printers, projectors, interactive whiteboards, and other IT equipment

Network Management:

  1. Maintain and manage the school's local area network (LAN) and wireless network (WLAN) to ensure reliable and secure connectivity.
  2. Monitor network performance, identify potential bottlenecks, and implement solutions to optimize network efficiency.
  3. Configure and manage network switches, routers, and firewalls to ensure data integrity and protect against security threats

System Administration:

  1. Administer and maintain the school's servers and other IT infrastructure, including file servers, email servers, and domain controllers.
  2. Implement and oversee data backup and disaster recovery procedures to safeguard critical school information.
  3. Manage user accounts, permissions, and access rights to various systems and resources

Software Management:

  1. Install, update, and configure software applications used throughout the school, including educational software, productivity tools, and administrative systems.
  2. Ensure software licenses are up to date and compliant with legal requirements.

IT Equipment Inventory and Procurement:

  1. Maintain an inventory of all IT equipment, including computers, peripherals, and software licenses.
  2. Recommend and assist in the procurement of new IT equipment and services, considering the school's budget and technology requirements

Technology Training:

  1. Liaise with the school ICT teachers to organize  training sessions for school staff where needed in order to enhance their technology proficiency and use of educational technology tools effectively.

 Security and Data Privacy:

  1. Implement and enforce security measures to protect the school's data and network infrastructure against cyber threats.
  2. Ensure compliance with data privacy regulations and safeguard sensitive information.

Technology Trends:

  1. Keep abreast of the latest developments in educational technology and IT industry best practices, suggesting innovative solutions to improve the school's technology infrastructure.

Qualifications and Skills:

  1. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
  2. Proven experience in providing technical support and managing IT infrastructure, preferably in an educational setting.
  3. Strong knowledge of computer hardware, operating systems, networking, and software applications commonly used in schools.
  4. Familiarity with educational technology tools, learning management systems, and classroom technologies.
  5. Excellent problem-solving skills and the ability to troubleshoot and diagnose technical issues efficiently.
  6. Strong communication and interpersonal skills to interact effectively with staff, students, and other stakeholders.
  7. Ability to work independently and collaboratively in a team-oriented environment.
  8. Detail-oriented and well-organized, capable of managing multiple tasks and priorities.

Interested in this job?