Company Profile:

INNGEN provides remote IT services to clients around the world.

As we work together with some of the world’s most innovative companies at the forefront of business and technology, we help candidates at all levels enhance their skills and potential by recognizing talent and empowering them with new capabilities so that they may go as far as their ambition takes them.

Role Responsibilities:

As an IT support employee, you will work in 1st level support and thus be the first point of contact for customers with technical questions and problems in the areas of network and security, Citrix applications, MS Office, and other hardware and software topics.

In the User Help Desk, it is your job to receive error messages in a qualified manner, i.e. you document the problem by creating a new ticket and after a short analysis you decide whether you can fix the error yourself or send the ticket to another department or forward to 2nd level support.

Within your role and responsibilities are:

        •     Solving incidents, and problems, and implementing changes following ITIL standards

        •     Coordinating and communicating downtime between server owners and external vendors

        •     User and group administration

        •     Troubleshooting basic access issues, MFA issues

        •     Start/shutdown/reboot of servers and services

        •     Installing and configuring different agents (monitoring, backup, etc.)

        •     Disk management

        •     User management

        •     Housekeeping of the environment

Technical Skills Required:

• Microsoft:  Azure, Active Directory, Server administration, MSSQL, Powershell, SCCM and SCOM
• Virtualization Technologies(Vmware, Hyper-V)
• Fundamental knowledge about backup operations
• Fundamental network knowledge