Job Purpose

The ideal candidates will be responsible for providing exceptional customer service to Spanish-speaking customers through inbound and/or outbound calls, emails, and chats. 

Key Responsibilities

• Managing large amounts of inbound/outbound calls, emails, and chat on time with the highest level of professionalism
• Interpret Spanish to English and English to Spanish
• Identifying customers’ needs, clarifying information, researching every issue, and providing solutions and/or alternatives. 
• Responding to contacts (calls, emails, chat) for not more than 8 hours by verifying information, explaining procedures, responding to queries, providing feedback, and channeling or logging these queries appropriately onto approved systems
• Managing promotions and social ad campaigns, to integrate with the company’s overall marketing campaign plan and channels. 
• Processing forms, orders, and applications requested by customers. 
• Identifying, escalating priority issues, and reporting to the high-level management.

Required Qualifications

• A minimum of first degree in Spanish or relevant certificates.
• Excellent verbal and written communication skills in Spanish
• Minimum of 2-year exposure in a contact center environment.
• Proven experience in Outbound Sales/Collections/Retention process.
• Minimum of 1-year experience in handling international clients
• Ability to work in a 24-hour shift environment.
• Customer orientation and ability to adapt or respond to different types of customers.
• Ability to manage targets and pressure.
• Driven by numbers and the ability to earn more.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.