Job Purpose

The ideal candidates will be the liaison between our company and its current and potential customers. The candidate will be responsible for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision.  

Key Responsibilities:

• Managing large amounts of inbound/outbound calls, emails, and chat on time with the highest level of professionalism
• Identifying customers’ needs, clarifying information, researching every issue, and providing solutions and/or alternatives. 
• Responding to contacts (calls, emails, chat) for not more than 8 hours by verifying information, explaining procedures, responding to queries, providing feedback, and channeling or logging these queries appropriately onto approved systems
• Managing promotions and social ad campaigns, to integrate with the company’s overall marketing campaign plan and channels. 
• Processing forms, orders, and applications requested by the customers. 
• Identifying, escalating priority issues, and reporting to the high-level management.

Required Qualifications:

• A minimum of first degree or its equivalent.
• Minimum of 2-year exposure in a contact center environment.
• Proven experience in Outbound Sales/Collections/Retention process.
• Minimum of 1-year experience in handling international clients
• Ability to work in a 24-hour shift environment
• Customer orientation and ability to adapt or respond to different types of customers.
• Ability to manage targets and pressure.
• Driven by numbers and ability to earn more.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively